OUR PROCESS
A proven approach to delivering exceptional digital experiences
Discovery
Collaborative exercise to review goals, objectives, and scope. Evaluates functional, technical, and administrative requirements. Reviews existing resources, wireframes, content, and technology needs. Produces a strategy brief with deliverables, effort, cost, and project plan.
Information Architecture
Stakeholder interviews, user and competitor research. Content audit and re-architecture. Navigation and categorization optimization. Produces a Sitemap Document.
User Experience & Design
Wireframes for primary sections and pages. Style guide for color, typography, and iconography. Page template designs and full page compositions.
Front-End Development
Semantic HTML5/CSS3, responsive web design, progressive enhancement. Cross-browser compatibility. Rich client-side interactivity with jQuery, ReactJS, Bootstrap.
Technical Development
Progressive feature builds in iterative cycles. Continuous integration and continuous deployment. Working code available from earliest phases for stakeholder feedback.
Quality Assurance & Testing
Automated regression testing, user testing with site-specific testing plans, and final acceptance testing against requirements.
Documentation & Training
Written reference material, video screencasts, in-person training. Customized administrative interfaces. Training occurs prior to production deployment.
Post-Launch Support
Ongoing Support & Maintenance with SLA-based response times. Support tickets via web-based help desk. Consultation, training, development, and upgrade services.
Service Level Agreement
Our commitment to keeping your digital products running smoothly with guaranteed response and resolution times.
| Severity | Response Time | Resolution Time |
|---|---|---|
| Critical Defects | 2 hours | 4 hours |
| Major Defects | 8 hours | 16 hours |
| Minor Defects | 1 day | 7 days |
Support Hours: 8am - 5pm CST, Monday - Friday